FAQs Answered: Everything You’ve Asked About Our Products
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We love hearing from our #PandaFam — and we get tons of questions about our jewellery, packaging, shipping, and more. So, we’ve rounded up the most frequently asked questions and answered them all here in one place.
💧 Is your jewellery really waterproof?
Yes! Our pieces are made from high-quality stainless steel and coated with thick 18K gold plating. They are waterproof, sweat-proof, and won’t tarnish with regular use — perfect for daily wear, even in the shower or gym.
🌿 Are your pieces hypoallergenic?
Absolutely. Our jewellery is nickel-free, lead-free, and safe for sensitive skin.
🎁 Do you offer gifting options?
Yes! Every order comes in premium packaging that's perfect for gifting. You can even add a gift note at checkout.
📦 What are your shipping and delivery timelines?
We ship pan-India within 2–5 working days. You’ll receive tracking details once your order is dispatched.
🔁 What’s your return/exchange policy?
We offer hassle-free exchanges for damaged items or sizing issues within 3 days of delivery. Please WhatsApp us here for assistance.
🌟 What are your most popular pieces?
Here are a few of our top-rated favourites:
Still have questions? Chat with us on WhatsApp and we’ll be happy to help!